Privacy Policy

Last Updated: June 9, 2026

NAYOS MARKETPLACE INC. d/b/a Nayos Event Marketplace (“Nayos”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access or use the Nayos Event Marketplace website, platform, and related services (collectively, the “Platform”).

By using the Platform, you acknowledge that we collect, use, and disclose personal information as described in this Privacy Policy. Some uses are necessary to operate the Platform and complete transactions, while other uses, such as certain marketing activities, may be optional where required by law.

1. Information We Collect

Information You Provide

When you use the Platform, create an account, request a quote, make a booking, submit an inquiry, communicate with a Vendor, or communicate with us, we may collect:

• Name
• Email address
• Telephone number
• Billing address
• Event address or venue information
• Account credentials
• Booking details, event requirements, contract contacts, and billing contacts
• Communications with Vendors or Nayos
• Approvals, acceptances, signatures, and related transaction records
• Files, documents, images, or other content you upload or provide
• Any other information you choose to provide

Vendor Information

If you register or participate as a Vendor, we may collect:

• Business name
• Contact information
• Business address
• Tax registration information
• Payment and payout information
• Listing information, pricing, and availability
• Business documentation, policy documents, and verification information

Payment Information

Payments made through the Platform are processed by third-party payment processors, including Stripe. Nayos does not store complete payment card numbers. Payment information is collected and processed directly by Stripe in accordance with Stripe’s privacy practices.

We may store related transaction records, such as payment status, payment method references, refund records, payout records, processor identifiers, and billing details needed to administer bookings, payments, refunds, disputes, and accounting.

Automatically Collected Information

When you access or use the Platform, we may automatically collect certain information, including:

• IP address
• Browser type
• Device information
• Operating system
• Referring websites
• Pages viewed
• Session information
• Cookie and tracking data

We may also collect records related to your use of secure links, account access, contract approvals, payment activity, and other actions taken through the Platform.

2. How We Use Information

We may use personal information to:

• Provide, operate, maintain, and improve the Platform
• Create and manage user accounts
• Process bookings, quotes, payments, and transactions
• Facilitate communication between Customers and Vendors
• Generate booking agreements and transaction records
• Provide secure links for viewing, approving, or paying contracts
• Record approvals, acceptances, payment activity, and other legally or commercially relevant actions
• Verify identities and help prevent fraud
• Provide customer support
• Analyze Platform performance and usage
• Send transactional communications
• Comply with legal obligations
• Enforce our Terms of Use and other agreements
• Protect the security and integrity of the Platform

3. Sharing of Information

With Vendors

When you request information, submit a booking, enter into a transaction, or otherwise engage with a Vendor through the Platform, we may share information necessary to facilitate the transaction, including:

• Name
• Email address
• Telephone number
• Event details
• Venue information
• Booking, contract, logistics, payment status, and contact information

Vendors receive this information so they can communicate with you, provide products or services, and fulfill bookings.

Vendors are independent businesses. Once information is shared with a Vendor for a booking or inquiry, that Vendor may handle the information in accordance with its own privacy practices and legal obligations.

With Service Providers

We may share information with third-party service providers that assist us in operating the Platform, including providers of:

• Payment processing
• Email delivery
• Hosting and infrastructure
• File storage and document processing
• Mapping, address lookup, and location services
• Analytics
• Advertising and marketing services
• Customer support tools

These service providers may access personal information only as necessary to provide services on our behalf.

Some service providers may process or store personal information outside Canada. Personal information processed outside Canada may be subject to the laws of the jurisdiction where it is processed or stored.

Legal Requirements

We may disclose personal information where required or permitted by law, or where we reasonably believe disclosure is necessary to:

• Comply with legal obligations
• Respond to lawful requests from governmental authorities
• Protect our rights, property, or interests
• Protect users or the public
• Investigate fraud, security incidents, or violations of our agreements

Business Transactions

If Nayos undergoes a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

4. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Maintain user sessions
• Authenticate users
• Remember preferences
• Improve Platform functionality
• Measure Platform performance
• Analyze usage patterns
• Support advertising and marketing efforts

You may be able to configure your browser to reject or disable cookies. However, some features of the Platform may not function properly if cookies are disabled.

5. Advertising and Marketing Technologies

We may use advertising and marketing technologies provided by third parties, including:

• Meta (Facebook and Instagram)
• TikTok
• Pinterest
• Other advertising and marketing partners

These services may use cookies, pixels, server-side tracking technologies, and similar tools to help us:

• Measure advertising effectiveness
• Understand Platform usage
• Improve marketing campaigns
• Deliver relevant advertisements

Information collected through these technologies may be shared with the applicable provider in accordance with their own privacy policies.

6. Email Communications

We may send:

• Booking confirmations
• Transactional notifications
• Account-related communications
• Customer and Vendor communications
• Customer support responses

You may not opt out of communications that are necessary for the operation of the Platform or completion of transactions. Where applicable, you may opt out of promotional or marketing communications.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Operate the Platform
• Complete transactions
• Maintain business records
• Resolve disputes
• Enforce agreements
• Comply with legal, tax, accounting, and regulatory obligations

We may retain booking records, contracts, invoices, and transaction information after an account is closed where reasonably necessary for business, legal, tax, or compliance purposes.

8. Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Services and Links

The Platform may contain links to third-party websites or services. The Platform may also use secure links that allow a person with the link to view, approve, or pay for a specific contract without a traditional login.

This Privacy Policy does not apply to third-party websites, Vendors, or services that are not controlled by Nayos. We encourage users to review the privacy policies of those third parties.

10. Minors

The Platform is intended for use only by individuals who are legally permitted to use the Platform under our Terms of Use.

We do not knowingly collect personal information from individuals who are not eligible to use the Platform under our Terms of Use. If we become aware that personal information has been collected from an individual who is not eligible to use the Platform, we may delete such information and terminate any associated account.

11. Access and Correction Requests

Subject to applicable law, you may request access to personal information we hold about you and request correction of inaccurate personal information. You may also contact us about deleting information, withdrawing optional consent, or making a privacy complaint.

Some information may need to be retained where required or reasonably necessary for contracts, bookings, payments, tax, accounting, legal, security, or dispute-resolution purposes.

Requests may be submitted using the contact information provided below.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will update the “Last Updated” date above and may provide additional notice where required by law.

Your continued use of the Platform following the posting of an updated Privacy Policy constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact: